Q. Does my old King of the Hill card still work with the new program?
A. Yes. All points and rewards will rollover. You do not have to get a new King of the Hill Card in order to receive all of the new benefits.
Q. Can I buy a King of the Hill Rewards Club mug?
A. Yes! The mugs are exclusively available to KOTH members for $15 each, and can be purchased at any Iron Hill location.
Q. How does the King of the Hill Rewards Club membership work?
A. It is simple! Just present your King of the Hill Rewards Club card to your server during your visit so that you can earn points for every dollar you spend, excluding alcohol, tax, tip and gift card purchases. If you forget to bring your card, your server can look up your account by entering your phone number.
Q. How can I make sure I receive my King of the Hill Rewards Club points during my visit?
A. Make sure to give your King of the Hill Rewards Club card or last name to your server during your visit. Your card number must be assigned to the check to receive points. Your check will have your King of the Hill Rewards Club card number as well as the number of points you accrued during your visit.
Q. I forgot to give my server my King of the Hill Rewards Club card during my last visit; can these points be added to my account?
A. Absolutely! Next time you dine with us, bring a copy of your receipt in and the manager on duty will add the missing points.
Q. How do I redeem my credits?
A. The King of the Hill Rewards Club card works similar to a gift card: just let your server know you would like to use your credits and they will apply it to your check. You can use your card & credits at any Iron Hill location. Your server can check your credit balance if you're not sure how much you have on your card when you dine with us. Go to Manage My Rewards Club to check your credit balance online.
Q. Can I use my King of the Hill card to purchase gift cards?
A. Unfortunately, King of the Hill rewards do not hold cash value so they cannot be used as payment for a gift card.
Q. How do I update my account information?
A. Go to the King of the Hill Rewards Club website home page and click on Manage My Rewards Club. Enter your 14-digit King of the Hill Rewards Club card number and your zip code. Next, click on My Rewards Club Profile. Update your information and click Save Profile.
Q. How can I access my King of the Hill Rewards Club account if I cannot find my Rewards Club card and do not know my card number?
A. Click on the Inquiries/Comments button above to send us an email and include your first and last name. We can look up your information in our system and send it to you. If you would like to receive a King of the Hill Rewards Club replacement card, please let us know in the email so we can mail one to you.
Q. Where can I find my credit balance or know when I reached a $20 credit?
A. When you reach 200 points during a visit, the bottom of your receipt will tell you that you earned a $20 credit. You may also check your balance online at www.ironhillbrewery.com/rewards and click on Manage My Rewards Club. Enter your 14-digit card number and zip code. Your reward balance will be listed under My Rewards Club Balance.
Q. My point balance is less than what it was the last time I checked it, what happened to those points?
A. If you have dined with us in that time period and you have fewer points than before, you most likely hit the 200 point threshold to earn a $20 credit and your points started over. Check your credit balance under Manage My Rewards Club to verify that you received the $20 credit.
Q. If my card is deactivated, will I need to pay to re-join the King of the Hill program?
Yes, after 2 years of inactivity and card deactivation, you will need to pay the $15 membership fee to re-join the program.
Q. I had a companion card on the old program, does that still work?
A. Companion cards are no longer part of the King of the Hill program; however, we would be glad to create a unique account for you and will waive the membership fee for you to join the program. Simply present your companion membership card at any Iron Hill location and our team will register you as a new member.
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